REFUND & EXCHANGE POLICY

Return, Refund & Exchange Policy

At Fitkin, we strive to provide high-quality activewear that meets your expectations. If you are not completely satisfied with your purchase, we're here to help.

Returns

• You can request a return within 7 days of receiving your order.

• Items must be unused, unwashed, and in their original condition, with all tags attached and returned in the original packaging.

• For hygiene reasons, innerwear and accessories cannot be returned.

• Return shipping is free within India. For international orders, return shipping costs must be borne by the customer.

Return Verification

When handing over the return package to the delivery executive, please take a clear photo or screenshot of the handover. This serves as proof of the return and helps verify the authenticity of the returned item. Failure to provide this verification may impact the approval of your return request.

Refunds

• Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

• Approved refunds will be processed within 7–10 business days to the original payment method.

• If you receive a defective, damaged, or incorrect item, we will offer a full refund or a replacement at no additional cost, subject to our verification requirements.

Exchanges

• We offer exchanges for size-related issues within 7 days of delivery, subject to product availability.

Exchange Verification

When handing over the product for exchange, please take a clear photo or screenshot while giving the package to the delivery executive. This verification helps confirm the authenticity of the returned item and ensures a smooth exchange process.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

• Gift cards

• Promotional or complimentary items

• Final sale products

• Innerwear and accessories (for hygiene reasons)

Mandatory Unboxing Video for Claims

Any request for a refund, return, exchange, or claim related to a damaged, defective, incorrect, or missing product will only be considered if the customer provides a clear, uninterrupted unboxing video.

The video must clearly capture:

• The shipping label with the order details.

• The sealed package before opening.

• The complete unboxing process without any cuts, pauses, or edits.

• The product and all items received inside the package.

Failure to provide this evidence may result in the claim being declined.

How to Initiate a Return or Exchange

1. Visit our Return/Exchange Portal or email us at customercare@fitkin.in.

2. Provide your order details along with the reason for the return or exchange.

3. During the handover to the delivery executive, capture a clear photo or screenshot as proof.

4. If your request relates to a damaged, defective, incorrect, or missing item, submit the required uninterrupted unboxing video.

5. Our support team will guide you through the remaining process and arrange a pickup where applicable.

Contact Us

If you have any questions or need further assistance, please contact our Customer Support team at:

Email: customercare@fitkin.in

One recommendation: if this policy is for your Shopify store, consider adding a sentence stating that Fitkin reserves the right to reject returns or claims if products show signs of use, damage caused after delivery, or if verification requirements are not met. This provides stronger protection against fraudulent claims.